Get the lead out of your WiFi with our comprehensive troubleshooting guide
You're not alone. Common WiFi issues can be frustrating, but they're often easy to fix.
Sluggish browsing and downloads
Frequent disconnections
Performance varies throughout the day
That dreaded spinning wheel
Knowledge is power when troubleshooting network problems
Slow WiFi is usually not the fault of your Internet Service Provider (ISP). Your ISP is only responsible for delivering service to the demarcation point (usually a box outside your house).
Key Point: If the speed you're paying for reaches that point, the ISP has technically done its job.
The causes of slow WiFi are usually fairly easy to troubleshoot and often fix yourself - without the frustration of calling your ISP.
Key Point: Following our systematic approach can resolve most WiFi issues quickly.
Follow these steps in order for the best results
Ensure the cable from the outside demarcation point to your modem is solid and ideally without splitters.
Check if you're getting the speed you're paying for at your modem.
View Modem Testing Guide →If modem speed is good, test your WiFi router (if you have a separate one).
View Router Testing Guide →If this seems overwhelming or you'd prefer expert assistance, we're here to help. We provide in-person service in the southern Twin Cities area.
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